How good is your customer service, really?

Scores speed, tone, follow-through and learning in a business's customer service.

13 kysymystä · noin 2 min · English

Mitä se mittaa

Speed: Customers get a real answer to their question quickly, not just an automatic reply.
Tone: Your replies sound like a real person who cares about the customer's problem.
Follow-through: When you promise something to a customer, it gets done and someone checks that it did.
Learning: Complaints are collected, discussed and lead to real changes in how you work.

Kuka sen tekee

Small and mid-sized business owners. Jokainen vastaaja saa pisteet osa-alueittain ja hänelle kirjoitetun raportin; sinä saat sähköpostin, pisteet ja lyhyen muistion siitä, mitä hän tarvitsee.

Kokeile. Northlight CX on keksitty; testi ja raportti ovat oikeita.

Lisää: Työ ja johtaminen

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