Refund policy

If you ask within 14 days of your first payment for a plan, we refund it in full. Email [hello@your-domain] from the address on your account and say which payment. You do not need to give a reason.

Monthly plans can be cancelled at any time; the plan runs to the end of the month you paid for and is not refunded for the remaining days. Yearly plans can be cancelled at any time too, and we refund the unused full months if you ask.

Extra responses are refunded only if none of them have been used.

Our payments are handled by Paddle, the Merchant of Record for every order. Refunds go back to the card or account you paid with, usually within 5 to 10 working days. Paddle may also contact you directly about a refund.

If we close an account for breaking the terms of service, we refund the unused part of the plan unless the breach was serious, such as phishing or sending unwanted email. If we discontinue Scorando, everyone gets the unused part refunded.