How good is your customer service, really?

Scores speed, tone, follow-through and learning in a business's customer service.

13 frågor · cirka 2 min · English

Vad det mäter

Speed: Customers get a real answer to their question quickly, not just an automatic reply.
Tone: Your replies sound like a real person who cares about the customer's problem.
Follow-through: When you promise something to a customer, it gets done and someone checks that it did.
Learning: Complaints are collected, discussed and lead to real changes in how you work.

Vem gör det

Small and mid-sized business owners. Varje deltagare får poäng per område och en rapport skriven för hen; du får e-postadressen, poängen och en kort sammanfattning av vad hen behöver.

Prova. Northlight CX är påhittat; testet och rapporten är riktiga.

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